فندق INK أمستردام - إم غاليري 4 نجوم

ملاحظة Tripadvisor 4.5/5 3,220 أراء

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Nieuwezijds Voorburgwal 67, 1012 RE أمستردام, هولندا

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موقع الفندق

فندق INK أمستردام - إم غاليري

Nieuwezijds Voorburgwal 67
1012 RE أمستردام
هولندا

نظام تحديد المواقع العالمي (GPS):52.375475, 4.892714

الهاتف
فاكس +31 20 623 8932

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في الفندق
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  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف
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  • موقف

PRESSROOM AMSTERDAM

يقدّم مطعم PRESSROOM تجربة بسيطة ومريحة بمقاربةٍ عصرية وشخصية. تشمل قائمة الطعام مأكولات كلاسيكية عصرية بنكهات شهيّة وبسيطة تختلط في ما بينها لتكوّن مزيجًا رائعًا. ترى ما تأكل وتتذوّق ما ترى.

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تقييم TripAdvisor  4.5/5  3,220 أراء

2024 شهادة تميّز

Great staff and location; terrible pillows

ملاحظة Tripadvisor 3.0/5

merediths938 تقييم TripAdvisor المعتمد

I give this 3.5 stars (Definitely better than average, but there are a few reasons why it didn't get 4 or 5 stars). Pros: Great central location with easy access to the Central train station, Dam square, the Jordaan etc. The staff were very attentive and helpful. The breakfast is better than most hotel breakfasts as long as you have time to dine in. The room has adequate lighting and bathrobes and slippers are provided, which is a huge plus. There is also a magnifying mirror although it was hard for me to use because I'm not quite tall enough for where it was located. Cons: 1) The bed is not comfortable. Mainly the pillows. This might be the main reason that I cannot give any more stars. The pillows felt lumpy like sleeping on a bag of cotton balls. No, actually it was worse - it was as if I were camping and wadded up my clothes and shoved them in a pillowcase. They were probably the lumpiest, least comfortable pillows I have ever had at a nice hotel. I called to ask for a feather pillow or down-alternative, but they didn't have that, so i asked for anything soft. They brought me a super hard memory foam pillow, which was better than the lumpy pillows, but terrible for a side/face sleeper like myself. Con 2) There is no real AC. They advertise AC and there is a thing on the wall that lights up, but no air came out of mine the whole time. Each time I complained, they gave me a dyson fan, which helped, but sometimes just blew the hot air around. It was about 24 degrees in my room and it rained a lot so I couldn't just open the windows. (Also it was very hard to open the windows - I had to climb onto the desk to get them to open because I'm not tall like most Dutch people.) Con 3) This is more nit-picky, but they don't have any take-away cups. I didn't have time to eat my paid-for breakfast in the restaurant each morning and just wanted to grab a cup of coffee and a piece of fruit to go, but you can't take coffee to go from there because of the lack of cups. I like sustainability, but they should then at least have a few ;loaner mugs' you can take and return for that very purpose. Will I stay here again? Maybe? The pillows are a big deal so we will have to see.

Dear Storywriter Meredith, Thanks for reviewing your stay. We are delighted to know that our central location served you well during your visit and that our dedicated team made a positive impact on your stay. However, we regret to hear that the comfort of our pillows did not meet your expectations; we understand how important a comfortable night's sleep is and we apologise this was not the case for you. We take your feedback very seriously and will be expanding our options. Regarding the air conditioning, our central system is maintained to cater to a general setting that pleases most of our guests, and we apologize if it did not provide the level of comfort you required. We appreciate your suggestion about the 'loaner mugs' and will consider it as we strive to balance sustainability with guest convenience. We are pleased, however, that the quality of our breakfast and the amenities provided in your room, such as the bathrobes and slippers, met your expectations. It is heartening to note that these aspects of your stay were enjoyable. We look forward to welcoming you back for an INKredible stay. Best regards, Jolanda de Smit, General Manager

TRAVELER BEWARE

ملاحظة Tripadvisor 1.0/5

Tom B تقييم TripAdvisor المعتمد

I wish I could say what a beautiful hotel BUT we were not able to arrive! At the time we booked the Ink Hotel we were never told that the hotel is NOT accessible by auto! We arrived in Amsterdam on April 27 (Kings Day) only to find all roads to the hotel are blocked!! When we called and asked what to do, we were advised to park several blocks away and walk!! In sorry but we are all senior citizens in our late 60's and early 70's ... When I asked about bag service, we again were told to get the bags to the front door where the hotel would take care of them. The four of us had 12 bags most very heavy! It wasn't going to happen we would have injured or killed ourselves moving such heave bags. I asked for a refund so we could to another hotel and were told that we should have known if the situation!!! We knew nothing about no accessibility had the reservation staff said you can't drive to the front or rear of the hotel we would never have booked... Since the hotel refused to refund, we are out SEVERAL THOUSAND EUROS.. Very hard-earned euros. It's obvious that tis hotel chain feels its okey to take advantage of customers to enhance their bottom line !! Because of this financial situation our next planned trip will have to be forfeited!

Dear Storywriter Tom, Thank you for taking the time to review your stay. Your visit coincided with Kings Day, a significant annual national event which unfortunately impacts accessibility across the city, affecting many travellers with road closures. We recognize the difficulties this caused, especially considering the needs of senior citizens. We understand that the unique circumstances of this busy holiday made it particularly challenging for you and your companions. We hope that guests are made aware of such events through various channels they book through and regret if this was not your experience. Regarding the refund, our policy aims to be fair and transparent, and we regret that it did not meet your expectations in this situation. We value your feedback immensely as it helps us improve and provide an INKlusive experience for all our guests. Your comments serve as a reminder for us to find ways to reinforce the importance of accessibility information, particularly during citywide events that could impact hotel access. We are truly sorry for any inconvenience this may have caused and extend our heartfelt empathy towards your situation. Warm regards, Jolanda de Smit, General Manager

Terrible service scammers

ملاحظة Tripadvisor 1.0/5

Yvonne O تقييم TripAdvisor المعتمد

This was truly the worst travel experience I’ve had in my life. Upon arrival at the hotel we were greeted my a condescending blonde woman who informed us we did not have a room any longer, but we could no longer cancel. It was the most stressful and terrible experience I’ve ever had.

Dear Storywriter Yvonne, Thank you for taking the time to share your feedback. We are genuinely concerned to learn of the confusion regarding your room booking. We invite you to contact us via email or telephone so we may investigate the incident you have described and find a solution; what you described is not typical of our service protocols and we’d like to know more. We hope to have the opportunity of welcoming you for an INKredible experience in future. Kind regards, Jolanda de Smit, General Manager

Great location with wonderful staff, restaurant and bar. Rooms are smaller than I expected for “ superior” level.

ملاحظة Tripadvisor 4.0/5

JuliePollard Couples - تقييم TripAdvisor المعتمد

Great location, staff, restaurant and bar. Our superior room was smaller than expected and offered no storage space for suitcases making it cramped. Not keen on the bathroom being open with no screen for the shower making the floor wet and slippery. Aside from this, the room was clean with a comfortable bed. Close to plenty of shops, restaurants and beautiful canals.

Dear Storywriter Julie, Thank you for sharing your review. We are delighted to hear that you enjoyed our prime location, the professionalism of our team, and our dining offerings at the restaurant and bar. It is our aim to provide an INKredible experience, and we are pleased that, in several aspects, we met your expectations. Regarding your room, we appreciate your feedback. We also acknowledge that our bathroom layout may not suit everybody’s preferences, however we have noted your comments for consideration during any future improvements. Your insights are invaluable to us as we continuously strive to improve our guest experience. We hope to have the opportunity to welcome you back for an INKredible stay in the future. Best regards. Jolanda de Smit, General Manager

One of the best!!

ملاحظة Tripadvisor 4.0/5

Jennifer S تقييم TripAdvisor المعتمد

Overall, I give this hotel a rating of 4 and 1/2 stars. The positives: 2 things are immediately striking about the hotel. One is how nice and helpful the staff is. Everyone from the Hôtel restaurant staff to the front desk staff to housekeeping. The second is the unusual ambiance. The front desk staff said goodbye and hello every time we left or came back to the hotel. What a nice touch! The bed was comfortable as were the pillows. We had a jr suite and it was pretty large. Nice location also. The only two things I didn’t like were how heavy the duvet was. And there was no top sheet. I’m a post menopausal woman…. The only other thing I didn’t like is a design thing. The vanity, toilet and shower were all separate from each other which I like. The issue became if there are 2 people and one sleeps in, it makes it more difficult for the one who gets up early to use the vanity because it faces the bed.

Dear Storywriter Jen, Thanks for letting us know your opinion of your stay. We are delighted to hear that you found our team helpful and the hotel ambiance to your liking. It is always encouraging to know that our commitment to maintaining the unique character of INK Hotel Amsterdam - MGallery is appreciated. However, we regret that your preferences were not met and have noted your comments. We strive to provide clear descriptions of our room layouts on our website to ensure that they meet the expectations of our guests prior to booking. We are nevertheless thrilled that you enjoyed the spaciousness of your junior suite and found our location convenient for exploring Amsterdam. It is our pleasure to provide a comfortable and memorable stay for all our guests. It would be a pleasure to welcome you back in the future. Kind regards, Jolanda de Smit, General Manager

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